FROM CLICKS TO PROGRESS: Emmanuel Gona’s Digital Pathways To Environmental Progress

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On this International Youth Day 2024, themed "From Clicks to Progress: Youth Digital Pathways for Sustainable Development," we take a moment to celebrate an exemplary youth leader whose impact extends far beyond digital platforms. Emmanuel Gona, a dynamic force in Kilifi County, epitomizes the power of digital engagement in fostering sustainable development and community empowerment. Emmanuel Gona, the convener of Kilifi Youth on The Move (KYOM), has emerged as a beacon of hope and change. His multifaceted role as a presenter on Vito Africa, communication coordinator at KCCGP, and a professional teacher has showcases his diverse talents and commitment to education. His influence is not confined to traditional methods; Emmanuel harnesses the digital realm, especially his presence on X, to amplify his message and inspire a generation. As an environmental and climate change youth champion, Emmanuel Gona’s initiatives resonate deeply with this year's theme.  He has spearheade...
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 BENEFITS OF TECHNOLOGY IN SERVICE DELIVERY

Of late technology has taken life in another direction of simplicity for everybody. Since the onset of the pandemic and the era of social distancing, people and business owners have been thinking about how they can still offer services to customers even without direct contact and the answer is technology. In this article, we will look and 5 ways in which technology has changed life and influenced service delivery positively.

  • Enhances fast communication

Technology has ensured fast communication, especially in businesses with the introduction of chatbots. It gives one the chance to talk and engage with the business website even when the business owner is not around. Though sometimes when not used well can give different feedback but it has provided a solution and boosted the service delivery.

  • Time-saving

Technology different from the previous day has helped in time-saving from people lining up in queues trying to get services. This was marked by the introduction of ATMs which saves the customer's time in the queue to withdraw money and also the lipa na Mpesa which allows customers to pay from their phones rather than making long queues.

  • Removed The Physical Services
Technology has given visibility to businesses in the online space hence this has created a platform where now customers can just make their purchases online without even being in physical contact with the client. This has been marked by platforms like Jumia, and Kilimal. This has enabled many businesses to reach more potential customers.

  • Saves On Labor Capital
Most works are now digitalized and are done using computers and other electronic devices. This has led to the saving of labor capital in businesses hence instead of employing more people to work for them now they can just use technology which is fast and more accurate than human labor.

  • Made Accounting Easy
Instead of manual accounting or calculations, most businesses have adopted the calculator in calculations which is one form of technology. This has made service delivery fast and hence businesses can serve many customers without delay.

Technology has really brought more goodies to the business sector, especially in business delivery. More businesses have become reliable to customers as it is brought close to them online.

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